Last Updated [28-05-2023]
We respect your right to privacy and are committed to safeguarding the privacy and data security of our customers and website visitors. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1998 (Cth) and where legally required, we are compliant with the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
What kind of data do we collect?
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference or communicate with customer support.
We collect personal information necessary for providing Remittance Services and complying with legal and regulatory requirements. The types of personal information collected may include names, addresses, payment information such as credit cards and bank account numbers, contact details, identification documents and transaction records.
When you visit the Site or use our App, we automatically collect certain information about your device, that may include information about your IP address, time zone, location, device type and model and/or some of the cookies that are installed on your device. Additionally, as your browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
Do not track
Please note that we do not alter our data collection and usage practices when we detect a do not track signal.
How do we collect your data?
Personal information may be collected directly from individuals or obtained from third-parties, including financial institutions, identity verification providers and government agencies.
We collect data from you in many ways including when you:
a) Enter information onto our App or Site;
b) Provide us with information via any of our Platforms;
c) Purchase our Services;
d) Enquire about any of our Services;
e) Interact with our social media accounts; and
f) Use or view our App or Site.
How will we use your information?
Personal information is used for the following purposes:
1. Facilitating remittance transactions, including verification of identity processing payments and communicating with you;
2. Complying with legal and regulatory obligations such as anti-money laundering and counter-terrorism financing laws;
3. To improve our services and the efficacy of the App’s features. We may use personal information collected from you to provide you with information, updates,
and our Services. We may also make you aware of new and additional products, services, and opportunities available to you.
We use Device Information that we collect to help us screen for potential risk of fraud (in particular, your IP address) and more generally to improve and optimise our Site (for example by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We never pass on any personal information to third party marketing companies and do not under any circumstances sell personal data.
Sharing your personal information
We may disclose personal information to the following parties, only to the extent necessary for the provision of services and compliance with legal obligations:
1. Financial institutions, payment processors, and other services providers involved in remittance transactions;
2. Regulatory authorities, government agencies and law enforcement bodies;
3. Business partners of affiliates with whom we collaborate to offer services such as our overseas affiliates to facilitate international transfers.
International Data Transfers
We may transfer personal information to recipient’s located in other countries for the purposes stated in this policy. When transferring personal information internationally, we take appropriate measures to ensure the protection of personal information, including relying on the recipient’s compliance with data protection safeguards.
You may be asked by us if you want to receive marketing materials. You will always be given the choice whether to receive marketing information from us. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
How do we store your data?
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
To keep your personal data secure, we have chosen a secure web hosting service, Amazon Web Services (AWS) which is SSL certificate encrypted.
We also store personal information (except credit card information which is encrypted) on our local secure networks, all of which are password protected.
We retain personal information for as long as necessary to fulfil the remittance transaction, including legal and regulatory requirements. When personal information is no longer required, we take reasonable steps to destroy or de-identify it, unless further retention is necessary to comply with legal obligations or resolve disputes.
Maintaining data quality and accuracy
It is important to us to maintain the quality of the personal information that we hold. We take reasonable steps to make sure that your personal information is accurate, complete and up-to-date.
If you find that your personal information held by us is not up to date or is inaccurate, please advise us and we will amend it, where appropriate.
Third Party Links
Our Site may contain links to other websites of interest. Once you have used these links to leave our Site, you should note that we do not have any control over that other website. We are not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our Site, to read the privacy statements of each website that collects personal identifiable information.
You have the right to access personal information we hold about you and ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information to provide our Services to you, or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to the United States of America.
We would like to make sure you are fully aware of all your data protection rights.
• The right to access – You have the right to request copies of your personal data from us. We may charge you a small fee for this service.
• The right to rectification - You have the right to request us to correct any information you believe is inaccurate. You also have the right to request us to
complet the information you believe is incomplete.
• The right to erasure – You have the right to request us to restrict the processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request us to transfer the data that we have collected to another organization, or directly to you, under
If you make a request, we have 30 days to respond to you. If you would like to exercise these rights, please contact us, using the details below.
How to contact us